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Reported on Tuesday, February 9, 2010 6:03 PM

• BBB Accreditation
• BBB Rating
• Customer Experience
• Business Contact and Profile
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• BBB does not have sufficient information to determine how long this business has been operating
• Number of complaints filed against business
• Failure to respond to complaints filed against business
• Number of serious complaints filed against business
• Overall complaint history with BBB
• BBB does not have sufficient background information on this business
• BBB does not have a clear understanding of this business

Specifically, this company has a pattern of complaints concerning failure to provide the product ordered and pre-paid for by the customer. Customers also indicate lack of response from the company to their frequent voice mail messages, emails and forum messages left on the company's own web site.

The BBB has been unable to contact the company concerning complaint(s). We have not been able to determine a valid address and/or phone number for this company.

821 South Main Street, Kernersville, NC 27284, Forsyth County
      
1207 Central Street, Suite 4A, Wilkesboro, NC 28697, Wilkes County
      
1539 Hanes Mall Blvd, Winston Salem, NC 27103, Forsyth County
      

(336) 838-7736
(336) 992-4263
(336) 794-3695 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 36
    in the last 12 months: 1

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

At this time we do not know of a current address for this business.

The last address used by this company was not a complete address but was only a partial address for a small strip shopping center. During a visit to the site there was no sign of the business.

The previous primary physical address used by this company, 1539 Hanes Mall Boulevard in Winston-Salem, North Carolina, was a vacant retail office space. The company had not been at this address for a long time yet they still claimed this as their current location on their web site.

We have attempted to contact the company through their web site forums to find out where they are located now and also where the warehouse is located that is referanced in their forum comments. The company has not contacted us to provide this information nor has it responded to recent complaints.

The BBB has contacted the company to discuss a very serious pattern of complaints but the company has not responded.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 203132990
Report as of: 2/9/2010 6:03 PM

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